Reference

Legal Terms That Govern Your Account

Your use of 8upbd — including account registration, wallet deposits via bKash, Nagad, or Rocket, and access to the lobby — is subject to the terms set out here. Access and eligibility depend on your local law and the region you are in.

Account EligibilityJurisdiction ConditionsWallet & Payment TermsAccount Conduct RulesPolicy Updates
8upbd Legal Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us About Legal Queries

If you have a question about these terms, your account status, or an eligibility concern, our support team can help. Reach out through any of the channels below and reference your account ID so we can locate your record quickly.

Team online

Live Chat

Open the chat widget from any page in your account. Describe your legal or account query and include your registered mobile number for faster handling.

Email Support

Send your query to our support address with your account ID in the subject line. We respond to legal and account-related emails as a priority.

Account Help Centre

Log in and visit the Help section under your account settings. You can submit a formal request about terms, eligibility, or wallet disputes directly from there.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the security of your account and personal data seriously. Here is how we handle the key areas that matter to you as an account holder.

Data We Hold

We store the information you provide at registration — name, mobile number, and payment details linked to bKash, Nagad, or Rocket — only for as long as your account is active or as required by applicable law.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your mobile wallet PIN and never ask for it through any support channel.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update, correct, or request deletion of your personal data, submit a request through the Account Help Centre or email support with your account ID. We process data requests within a reasonable timeframe under applicable law.

Common Legal and Account Questions

These are the questions we hear most often about our terms, account eligibility, and data practices.

Eligibility depends on your age and the laws of your region. You must be of legal age in your jurisdiction. Access is only available where local law permits it, and it is your responsibility to confirm this before registering.

Yes. bKash, Nagad, and Rocket are all supported for deposits. Withdrawals to these wallets are processed after identity verification is completed on your account. The transaction reference from your wallet may be requested.

If we determine that your account is being accessed from a region where the platform is not permitted, we may suspend access and hold any wallet balance pending a compliance review. You will be notified by the contact details on your account.

Log in and use the Account Help Centre to submit a data request, or email support with your account ID in the subject line. We handle data requests in line with applicable law and will confirm receipt within a reasonable period.

If a terms update does not work for you, close your account before the change takes effect and withdraw your remaining balance. Continued use of the platform after an update means you accept the revised conditions.

Go to account settings and select the account closure option. Any balance in your wallet must be withdrawn to your registered bKash, Nagad, or Rocket account before closure is finalised. Contact support if you need help with the process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.