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How 8upbd Handles Your Personal Information

When you open an account with us, deposit via bKash, Nagad or Rocket, or contact our support team, you share personal data — and this policy explains exactly what we collect, why we collect it, and how we keep it safe.

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Data We Collect and Why We Use It

8upbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, email address, phone number and date of birth. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount to verify the payment and

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keep your account ledger accurate. We also collect device data: your IP address, browser type, and session timestamps. This helps us detect suspicious login attempts and protect your account from unauthorised access. If you contact our support team, we log that conversation to resolve your issue
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and improve how we handle similar queries. We do not sell your personal data to third parties. Data shared with payment processors — including the mobile wallet networks behind bKash, Nagad and Rocket — is limited to what those processors need to complete your transaction. We
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may share data with regulatory or legal bodies where required, and where permitted under applicable law. The availability of our service, and therefore the scope of data processing, depends on your local law and the eligible regions we support. We retain account data for as long
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as your account is active and for a period after closure as required by applicable law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest. Your account password is stored in hashed form — we cannot read it ourselves. For payments, the wallet credentials you enter into your bKash, Nagad or Rocket app stay within those apps; we only receive the transaction confirmation reference. We use cookies to keep your session active and to remember your lobby preferences across visits on mobile or desktop.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login attempts trigger an OTP sent to your registered phone number. If you notice an unrecognised login, use the account lock option in settings or contact support immediately.

Data Retention

We keep your account data while your account is open. After closure, we retain records for the period required by applicable law — then delete or anonymise them.

Requesting Your Data

You can ask us for a copy of the personal data we hold about you. Submit your request via live chat or email; we will respond within a reasonable timeframe after verifying your identity.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct inaccurate information, or raise a concern about how we have handled your personal details, our support team is the right starting point. Reach out through any of the channels below and clearly state that your query is a privacy request so we can route it correctly and respond within a reasonable time.

Common Questions About Your Privacy at 8upbd

These are the questions we hear most often about how we handle personal data. If your question is not covered here, reach out via live chat and ask for the privacy team.

We collect your name, email, phone number and date of birth at registration. Payment references from bKash, Nagad or Rocket transactions are also recorded to keep your wallet history accurate.

We share data with payment processors — like the networks behind bKash and Nagad — only to complete your transaction. We do not sell your data. Legal disclosure happens only where required by applicable law.

Contact our support team via live chat or email, state that you are making a data access request, and verify your identity with your registered phone number. We will respond within a reasonable period.

You can request deletion. We will remove or anonymise your personal data after your account closes, subject to any retention period required under applicable law in your region.

Your wallet credentials stay inside your bKash or Nagad app. We receive only the transaction confirmation reference — never your wallet PIN or full account number. Sessions are encrypted in transit.

Applicability depends on your local law and the eligible regions we support. If you are accessing 8upbd from Bangladesh, this policy covers the data we process in connection with your account and payments.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 8upbd Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Privacy

Common Questions About Your Privacy at 8upbd

01 What personal data does 8upbd collect when I open an account?

02 Does 8upbd share my data with anyone outside the platform?

03 How can I request a copy of my personal data?

04 Can I ask 8upbd to delete my account data?

05 How does 8upbd protect my bKash or Nagad wallet details?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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